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Your managers already know what to do. (They just don’t consistently do it).

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Most leadership training improves understanding. Very little changes behaviour when the moment is uncomfortable. I help organisations close that gap, so expectations get stated, decisions stick, and difficult conversations actually happen.


The problem = Workplaces rarely struggle because people lack knowledge. They struggle because people hesitate.

• performance issues linger
• decisions reopen
• accountability softens
• feedback gets hinted instead of said
• leaders over-explain to avoid clarity

Everyone can see it. No one quite acts on it.

Traditional training builds capability. People leave saying: “I learned some useful tools.”

Then real situations appear (emotion, hierarchy, risk) and behaviour reverts to habit. Because the barrier was never knowledge. It was uncertainty and interpersonal risk.


What I do differently

I don’t primarily teach communication skills. I make workplace situations predictable enough that managers act.

Instead of adding more concepts, we work on real current situations and convert them into clear behavioural choices.

People leave not just understanding but having already said the thing they were avoiding.


Clients typically notice:

• faster performance conversations
• fewer repeated decisions
• clearer expectations
• reduced tension between teams
• less reliance on HR to mediate

Not because people became braver but because situations became clearer.


Our work:

Identify the real friction points
Resolve them live
Stabilise the behaviour afterwards
The goal is not a good workshop. The goal is conversations happening the following week.


Call to action
If the issue in your organisation isn’t knowledge but hesitation, we should talk. Enquire now.

Most In-Demand Courses 

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  • Courageous Conversations & Effective Feedback
  • Professional Productivity
  • Presenting For Impact (Speaking For 'Non-Speakers)
  • Leadership Development
  • Customer Service: Beyond The Basics
  • Sales Skills

 

Courses Combined as Programmes:

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  • Leadership Development
  • Personal Effectiveness 
  • Sales Process, Proposals & Presentation  
  • Team Building 

 

Other Courses 

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    • Networking for Professionals
    • Effective & Efficient Business Writing
    • The Science Of Working Together
    • Team Accountability and Psychological safety
    • Performance Management
    • Personal Productivity
    • Resilience & You
    • Conflict Management
    • Dealing with people who are different to you
    • Dealing With Difficult People
    • Projecting Yourself With More Confidence
    • Delegation
    • Giving Constructive Feedback
    • Coaching
    • Assertiveness and Self-Confidence
    • Communication
    • Emotional Intelligence
    • Change Management 
    • Facilitation 
    • Supervising Others 
    • Influence & Persuasion 
    • Making the Most of Meetings
    • Problem-Solving With A Growth Mindset 
    • Negotiation 
    • Storytelling for professionals, industry sectors & businesses 
    • Train the Trainer 
    • Creative Problem-Solving 
    • Time Management 
    • Building High-Performance Teams
    • Performance Management Training for Supervisors
    • Thinking and Speaking on Your Feet

 

We focus on helping learners unlock their potential as they start to translate their newfound knowledge into tangible results.

 

"Terry Williams is amazing, I have completed numerous personal training courses in NZ and AUS and I can say hand on heart that Terry is the most interesting and knowledgeable instructor I have had the pleasure of learning from. I would recommend his services to any of my professional colleagues." - Brad Almond, Kia Motors

"What Terry does is very valuable, helping and guiding others to find their own solutions". - Bettina Urbanski, HR Manager, Kohler

"Terry is an enthusiastic, funny and down to Earth person with both his personality and his teaching. He's got a great all-round in-depth knowledge with various topics and definitely knows how to cater to individuals. Would highly recommend Terry for any learning or development needs". - Ali Alsaffaf, Staff Service Excellence Lead, ASB Bank

"Your help today was invaluable, and of huge value. You really helped to cement the team together on their first day". - Elizabeth Swan, Experiential Marketing Manager, SkyCity Entertainment

"Terry led a half-day workshop at our annual conference for law firms from throughout New Zealand. Throughout his time with the delegates there was a high level of engagement and comments afterwards were universally positive. From an organisational perspective we found Terry to be professional and easy to deal with in all aspects." - Mark Ford, Chairman, LawPlus

"A fantastic day with a really engaged bunch of people that you managed brilliantly." - Garrick Loft, Senior Sales Manager, NZ International Convention Centre

"I came away feeling incredibly empowered and challenged to improve, really think about what I write and how I write!  It was not just the writing context that challenged my perspective and way of thinking, but the confidence to believe in myself again after having worked within an environment whereby I questioned was I in the right role. So, thank you for making a difference". - Angela Skelton, Auckland District Health Board

Training Testimonials Kia Barrie